Shipping & Delivery

Shipping Charges for Australia

  • $5.00 for all single small products weighing either under 1kg or measuring less than 20 x 20 x 20cm,
  • $11.00 for moderately sized products that weigh more than 1kg and under 5kg
  • $26.00 for exceptionally heavy or large, fragile products that require special packaging for protection (e.g. KitchenAid stand mixers and tagines)

International Delivery

  • New Zealand  – AUD39.00
  • Asia Pacific – AUD52.00
  • USA/Canada/Middle East – AUD65.00
  • Rest of World – AUD83.00

The customer is responsible for ensuring that the product can be lawfully imported to the destination country. The recipient of the ordered product is the importer and therefore must comply with all laws and regulations of the destination country.

For product shipped internationally manufacturer warranty may not be valid, service options may not be available, manuals/instructions/safety manuals may not be in destination country language, products may not be designed in accordance with destination country standards, specifications or labeling requirements.

Shipping Method – Our preferred method of shipping is by Fastway Couriers, however, in some cases, Australia Post will be used.

Shipping Timeframe – Please allow 3 – 10 days for delivery in Australia. Express Post can be organized upon request and will incur further charges.

Order Tracking – Once your order has been fulfilled and dispatched a confirmation email will be sent to the email address provided.

One thought on “Shipping & Delivery

Leave a Reply